hero789 Privacy Policy – How We Handle Your Personal Data in the Philippines

When you register and use hero789, we collect certain personal information that is necessary to operate your account and comply with our legal obligations under Philippine law. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals on the platform. We may also collect identity verification documents such as a government-issued ID when required to confirm your eligibility to play. In addition to information you provide directly, we automatically collect technical data such as your device type, IP address, browser version, and session activity logs when you access hero789 through a mobile browser or the downloadable app. All of this information is collected solely for the purposes described in this Privacy Policy and is never gathered in excess of what is genuinely needed to deliver a safe and functional gaming experience for Filipino players.

The personal data we collect is used primarily to create and manage your hero789 account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-money laundering obligations. We also use your data to send you important account notifications, respond to your support enquiries, and — where you have opted in — to inform you about relevant promotions available on the Promotion page. Technical and usage data helps us monitor platform performance, detect suspicious activity, and improve the overall experience for players across the Philippines. We do not use your personal data to make automated decisions that would significantly affect your account without human review, and we do not build profiles for the purpose of selling advertising to third parties. Every use of your data is grounded in a legitimate purpose that is directly connected to operating a safe and compliant gaming platform.

hero789 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In certain circumstances, we are legally required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines when we receive a valid legal request or when disclosure is necessary to prevent fraud or protect the safety of our players. Any third party that receives your data on our behalf is contractually bound to handle it in accordance with applicable Philippine data protection law and is prohibited from using it for any purpose beyond the task we have engaged them for. We review our third-party relationships regularly to ensure that your data remains protected at every point in the chain.

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These include encrypted data transmission using industry-standard protocols, access controls that limit who within hero789 can view sensitive account information, and regular security assessments of our platform infrastructure. Your account is also protected by the password you create at registration — we strongly encourage you to use a strong, unique password and to never share it with anyone, as hero789 will never ask for your password through any communication channel. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you play an important role in keeping your account safe by following good digital hygiene practices. If you ever suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to protect your information.

hero789 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a longer period where required by anti-money laundering regulations or other applicable legal requirements. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in a manner that prevents reconstruction. If you close your account voluntarily, we will begin the data retention review process and inform you of the applicable retention periods at that time. You may contact our support team if you have specific questions about how long particular categories of your data are held.

As a player based in the Philippines, you have rights over your personal data under applicable Philippine data protection legislation, and hero789 is committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data where there is no longer a legal basis for us to retain it. You also have the right to object to certain types of processing and to withdraw any consent you have previously given, without this affecting the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, please contact our support team through the details available on the platform, and we will respond within the timeframe required by applicable law. If you believe your data rights have not been respected, you also have the right to raise a complaint with the relevant data protection authority in the Philippines.

hero789 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to gather anonymised analytics that help us understand how Filipino players use the site so we can continue improving it. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as staying logged in during a session. Analytics cookies collect aggregated, non-identifiable data about page visits and feature usage, and these can be managed through your browser settings if you prefer not to participate. We do not use third-party advertising cookies or tracking pixels that would allow external advertisers to build a profile of your browsing behaviour across other websites. For full details on the types of cookies we use and how to manage them, please refer to the cookie settings available within your account or contact our support team.

hero789 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features, and any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. Where changes are material, we will make reasonable efforts to notify registered players through the platform or via the contact details associated with their account. Continued use of hero789 after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you have any questions about this policy or how your data is handled, please visit our FAQ page or contact our support team directly.